FAQ

This shipping policy is for Cherie Furniture and was last updated on September 4, 2024.

Shipping Destinations: 

We currently offer to ship within the United States.

Order Cutoff time:

04:00 PM (GMT-06:00) Central Standard Time (Chicago).

Products Total Delivery Time or Actual Arrival Time = Processing Time + Transit Time

Cost & Shipping Time:

Shipping Cost

We offer FREE shipping in the United States.

Shipping Time:

Generally, our handling time is 3-5 business days(Monday to Friday), and our transit time is 7-5 business days(Monday to Friday).

We will make reasonable efforts to ensure delivery by the carrier within the estimated delivery time from the date of purchase. If an item is delivered, we will inform you immediately and use reasonable efforts to minimize the delay.

Delivery or Shipping Method:

We use the USPS/UPS/DHL to deliver or ship products. Before placing your order, contact us at Info@cheriefurniture.com for more details on these shipping options.

Delayed Orders

In the case of delayed processing, customers can cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please get in touch with the shipping carrier for the item’s status.  

 Shipping Restrictions

- Orders cannot be shipped to P.O. boxes.  

The TSA (Transportation Security Administration) restricts what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

Force Majeure

If any act of God, acts of government, fire, unforeseeable severe weather or flood, or other unforeseeable causes beyond the reasonable control of Cherie Furniture delay the shipment or delivery of products under these Terms and Conditions of Sale, the delivery date or time for completion may be extended as reasonably necessary to overcome the effect of such delay.

Failed Delivery

If the package cannot be delivered to the given shipping address due to causes ascribable to the customer's absent cooperation (wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the package, the package will be returned to the sender (Bravado Jewelry) at the customer's expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the order's total to be refunded.

Order Tracking:

We provide order tracking for all shipments. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package through our website's Order Tracking page. You can also track your order through our website, the Track Your Order page, using the order number and email.

Change of Delivery Address:

We must keep the delivery address for your order the same once the product is in transit. If you need to change the delivery location of your order, please email us within two days of placing the order at Info@cheriefurniture.com. 

Multiple Addresses:

We do not offer shipping to multiple addresses for a single order. Please submit separate orders if you would like products delivered to different addresses.

Cancellation

After an order is submitted, processing begins, and the order cannot be cancelled. If you have questions about cancelling an order, please contact us at Info@cheriefurniture.com.

CONTACT 

For questions about this shipping policy, contact:  

Email: Info@Cheriefurniture.com 

Phone Number: +1 561-328-1884

Privacy Policy

1. Information We Collect:

Personal Information: When you place an order or register on our Site, we may collect personal information such as your name, email address, shipping address, and phone number.

Payment Information: To process your orders, we collect payment information such as credit card details. This information is securely processed by our payment gateway and not stored on our servers.

Usage Data: We may collect information about how you interact with our Site, including your IP address, browser type, pages visited, and time spent on each page.

2. How We Use Your Information:

Order Fulfillment: We use your personal information to process orders, arrange for shipping, and provide customer support.

Communication: We may send you emails about your order, promotions, and updates about our products and services. You can opt-out of these communications at any time.

Improvement of Services: Your usage data helps us improve our Site, products, and services to provide a better experience for our customers.

3. Information Sharing:

Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.

Legal Compliance: We may disclose your information when required by law or to protect our rights, property, or safety.

4. Your Choices:

Opt-Out: You can opt-out of receiving promotional emails by following the instructions in the email or contacting us directly.

Cookies: You can choose to disable cookies in your browser settings, although this may affect your experience on our Site.

5. Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Updates to Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about our Privacy Policy or Terms of Service, please contact us at Info@cheriefurniture.com.

Terms of Service

1. Agreement to Terms:

By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our Site.

2. Products and Pricing:

We strive to display accurate product information, including descriptions and pricing. However, we reserve the right to correct errors and update information at any time.

Prices are in USD and are subject to change without notice.

3. Orders and Payment:

By placing an order, you agree to pay the total amount for the products and any applicable taxes or fees.

We accept payments through major credit cards and PayPal. Your payment information is securely processed; we do not store credit card details.

4. Shipping and Returns:

To check shipping times and costs, check our Shipping Policy page.

We offer a return policy within 30 days of receiving your order. Please refer to our Returns and Refund Policy for more details.

5. Intellectual Property:

All content on our Site, including text, images, logos, and designs, is the property of Cherie Furniture and protected by intellectual property laws.

You may not use our content for commercial purposes without our express written consent.

6. Limitation of Liability:

Cherie Furniture is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

7. Governing Law:

These Terms of Service are governed by and construed by the laws of the State of Florida without regard to its conflict of law provisions.

8. Contact Us:

If you have any questions about our Privacy Policy or Terms of Service, please get in touch with us at Info@cheriefurniture.com.

Thank you for shopping at Cherie Furniture. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Return and Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.

Returns will be accepted within 30 days of the original purchase date. Items must be returned in their original condition upon receipt. Some items, such as items on sale, may be ineligible for returns. Once the returned item is counted and inspected at our supplier warehouse, a credit or refund will be issued by Cherie Furniture. Returned items have a time limitation of 30 days from the original purchase, and the customer must pre-pay return shipping if the item was not factory defective. All returns must be made in the original packaging, like-new condition.

Return Shipping Charges

You are responsible for any return shipping charges. We strongly recommend using a trackable shipping method for your convenience and to ensure a smooth return process.

Damaged Orders

Cherie Furniture is not liable for lost or damaged products after the shipping carrier places the order. *In the unlikely event that you receive a defective product that has been damaged in transit, we are happy to provide a prompt replacement or, in some situations, a repair (broken couch leg, missing button, etc.).

If you notice the packaging or item is damaged upon delivery, please don't hesitate to let us know the shipping company. We will send a replacement within 10-14 business days if the item is readily available. If you notice the damage after delivery, please take a few photos and send them to Info@cheriefurniture.com within 24 hours of delivery. Our team will assess the damage and work with you to determine a solution.

If your product arrives damaged, contact us so that we may assist you in filing a claim with the shipping provider.

Claims 

A claim must be filed with customer service within 48 hours of receipt, notifying them of any defective, missing parts/hardware or damaged merchandise. Cherie Furniture will repair or replace damaged or faulty goods (provided the damage is caused by manufacturer defect or error) at no additional charge. The Returns clause applies if a return is desired instead of a replacement.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Missing or Incorrect Items:

Report any missing or incorrect items within 24 hours of delivery.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from receiving your item to process your return or exchange. We will notify you by email when your return has been processed.

CONTACT 

For questions about this Return and Refund Policy, contact:  

Email: Info@Cheriefurniture.com 

Phone Number: +1 561-328-1884

At Cherie Furniture, we aim to make your shopping experience as seamless and convenient as possible. This Payment Policy outlines the terms and conditions related to payments for purchases made on our website,https://cheriefurniture.com/. By making a purchase on our website, you agree to the terms of this policy.

Accepted Payment Methods

We accept the following payment methods:

• American  Express
• Apple Pay
• Visa
• Mastercard
• Diners Club
• Discover
• Meta Pay
• Google Pay
• Shop Pay
• PayPal
• Venmo

Payment Security

We take your security seriously. All online transactions are processed through secure payment gateways that use industry-standard encryption technology to ensure your payment information is protected. Cherie Furniture does not store your credit card information on our servers.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email will include your order details, payment amount, and a unique order number. Please keep this email for your records.

Payment Issues

If there are any issues with your payment, such as a declined transaction or an error during processing, you will be notified immediately. Please check your payment information and try again. If the problem persists, contact your bank or our customer support team at Info@Cheriefurniture.com or +1 561-328-1884 for assistance.

Sales Tax

Sales tax is calculated based on the shipping address provided at checkout. The applicable sales tax will be added to your order total and displayed during the checkout process. Cherie Furniture complies with all state and local tax laws.

Currency

All prices on our website are listed in US Dollars (USD). 

Discounts and Promotions

From time to time, Cherie Furniture may offer discounts, promotions, or coupon codes. These discounts are subject to specific terms and conditions, including expiration dates and usage limits. Only one discount or promotion can be applied per order, unless otherwise specified.

Fraud Prevention

To protect against fraud, Cherie Furniture reserves the right to request additional information or verification before processing an order. If we suspect any fraudulent activity, we may cancel the order and notify the appropriate authorities.

Changes to Payment Policy

Cherie Furniture reserves the right to modify or update this Payment Policy at any time. Any changes will be posted on our website, and your continued use of our website constitutes acceptance of the updated policy.

CONTACT 

For questions about this Payment Policy, contact:  

Email: Info@Cheriefurniture.com 

Phone Number: +1 561-328-1884