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SHIPPING POLICY

This shipping policy is for Cherie Furniture and was last updated on April 4, 2024.

1. SHIPPING AND DELIVERY OPTIONS 

Domestic Shipping: 

Standard (7–14 business days):

International Shipping: 

All international orders must contact customer service for any questions prior to ordering.

  

2. PROCESSING TIME 

Orders are processed within 2 business days, excluding weekends and public holidays. Once the item has been handed over to the delivery carrier, a tracking number will be sent to the customer.  

  

3. CANCELLATIONS 

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.  Info@cheriefurniture.com

  

4. RETURNS 

Returns will be accepted within 30 days of the original purchase date. Items must be returned in their original condition upon receipt. Some items, such as items on sale, may be ineligible for returns. Once the returned item is counted and inspected at our supplier warehouse, a credit or refund will be issued by Cherie Furniture. Returned items have a time limitation of 30 days from the original purchase, and return shipping must be pre-paid by the customer if the item was not factory defective. All returns must be made in the original packaging in the original like-new condition.

5. DELAYED ORDERS 

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.  

  

6. DAMAGED ORDERS 

  Cherie Furniture is not liable for lost or damaged products after the order has been placed in the hands of  the shipping carrier.  *In the unlikely event that you receive a product that has been damaged in transit or is defective, we are happy to provide a prompt replacement or in some situations, a repair (broken couch leg, missing button etc..).

If you notice the packaging or item is damaged upon delivery, please don't hesitate to let us know the shipping company. If the item is readily available, we will send a replacement item within 10-14 business days. If you notice the damage after delivery, please take a few photos and send them to Info@cheriefurniture.com within 24 hours of delivery. Our team will assess the damage and work with you to determine a solution.

If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

  

7. SHIPPING RESTRICTIONS 

- Orders cannot be shipped to P.O. boxes.  

  

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.  

8. CLAIMS A claim must be filed with customer service notifying them of any defective, missing parts/hardware or damaged merchandise within 48 hours of receipt. Cherie Furniture will repair or replace damaged or defective goods (provided the damage is caused by manufacturer defect or error) at no additional charge. If a return is desired instead of a replacement, the Returns clause applies

9. Force Majeure: If any act of God, acts of government, fire, unforeseeable severe weather or flood, or other unforeseeable causes beyond the reasonable control of Cherie Furniture delay the shipment or delivery of products pursuant to these Terms and Conditions of Sale, the delivery date or time for completion may be extended as reasonably necessary to overcome the effect of such delay.

10. CONTACT 

For questions about this shipping policy, contact:  

Email: Info@Cheriefurniture.com 

Privacy Policy & Terms

1. Information We Collect:

  • Personal Information: When you place an order or register on our Site, we may collect personal information such as your name, email address, shipping address, and phone number.
  • Payment Information: To process your orders, we collect payment information such as credit card details. This information is securely processed by our payment gateway and not stored on our servers.
  • Usage Data: We may collect information about how you interact with our Site, including your IP address, browser type, pages visited, and time spent on each page.

2. How We Use Your Information:

  • Order Fulfillment: We use your personal information to process orders, arrange for shipping, and provide customer support.
  • Communication: We may send you emails about your order, promotions, and updates about our products and services. You can opt-out of these communications at any time.
  • Improvement of Services: Your usage data helps us improve our Site, products, and services to provide a better experience for our customers.

3. Information Sharing:

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
  • Legal Compliance: We may disclose your information when required by law or to protect our rights, property, or safety.

4. Your Choices:

  • Opt-Out: You can opt-out of receiving promotional emails by following the instructions in the email or contacting us directly.
  • Cookies: You can choose to disable cookies in your browser settings, although this may affect your experience on our Site.

5. Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Updates to Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Terms of Service

1. Agreement to Terms:

By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our Site.

2. Products and Pricing:

  • We strive to display accurate product information, including descriptions and pricing. However, we reserve the right to correct any errors and update information at any time.
  • Prices are in USD and are subject to change without notice.

3. Orders and Payment:

  • By placing an order, you agree to pay the total amount for the products and any applicable taxes or fees.
  • We accept payments through major credit cards and PayPal. Your payment information is securely processed, and we do not store credit card details.

4. Shipping and Returns:

  • Shipping times and costs vary based on your location and the selected shipping method.
  • We offer a return policy within 30 days of receiving your order. Please refer to our Returns & Exchanges Policy for more details.

5. Intellectual Property:

  • All content on our Site, including text, images, logos, and designs, are the property of Cherie Furniture and protected by intellectual property laws.
  • You may not use our content for any commercial purpose without our express written consent.

6. Limitation of Liability:

  • Cherie Furniture is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

7. Governing Law:

  • These Terms of Service are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

8. Contact Us:

If you have any questions about our Privacy Policy or Terms of Service, please contact us at Info@cheriefurniture.com

General Information

Cherie Furniture is pleased to offer free shipping to all residents of Florida. For customers residing outside of Florida, shipping costs may vary based on the location and shipping method selected.

Free Shipping in Florida:

  • Residents of Florida can enjoy complimentary shipping on all orders placed with Cherie Furniture. Whether you're furnishing a cozy nook in Miami or redecorating a beachfront condo in Tampa, we'll deliver your items to your doorstep at no extra cost.

Shipping Costs for Other States:

  • For customers outside of Florida, shipping costs will vary depending on your location and the shipping method chosen during checkout. Our website will provide shipping cost estimates based on your delivery address.

Delivery Timeframes:

  • Delivery times may vary based on the shipping method selected and your location. Once your order is processed, we will provide you with an estimated delivery date.

Tracking Your Order:

  • Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Additional Shipping Information:

  • Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery.
  • Large items may require special handling and may have longer shipping times.
  • We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • For any questions or concerns regarding shipping, please contact our customer service team at Info@cheriefurniture.com

At Cherie Furniture, we strive to make the furniture shopping experience convenient and enjoyable for all our customers, no matter where you are located. Thank you for choosing us to furnish your home!